Two logs sit behind every Casushi Casino account, and they answer completely different questions. The game history records what happened on the reels: the slot, the stake, the win, the exact time. The transaction history records what happened to your money: deposits, withdrawals, bonus credits and the running balance. Players who mix the two up end up confused about why a £10 spin does not appear as a £10 line in their wallet, or why a 40 free spins welcome offer shows a credit but no matching bet. This guide walks through both screens step by step, in the order you would actually use them.

Knowing which log to open saves time and, in a dispute, money. If you want to prove a spin paid the wrong amount, the game history is your evidence. If you want to prove a withdrawal was requested on a certain date, the transaction history is the record that matters. Casushi Casino UK players can pull both from the account area, and cross-referencing them is the only reliable way to reconcile a balance. It also helps you read the terms attached to a Casushi Casino bonus correctly, because wagering contributions and free spin winnings sit in different places depending on how the credit was issued.

The walkthrough covers the account menu path for each log, the fields you will see, how to match a spin against a wallet movement, and what to capture if you ever need to raise a query with casino support. There are also the traps worth knowing in advance: bonus credit that appears in one log but not the other, how no wagering free spins are itemised compared with standard bonus funds, and why a screenshot with a timestamp beats a memory of what happened. Keep your casino verification documents to hand as well, since support will usually ask for account details before they investigate anything. Five steps, two logs, one clear picture of your play.

Why Casushi Casino Keeps Two Separate Logs

Casushi Casino runs two independent record systems, and mixing them up is the fastest route to a support ticket that goes nowhere. Game history logs what happened inside a game: the spin, the stake, the outcome, the timestamp. Transaction history logs what happened to your money: deposits in, withdrawals out, bonus credits applied, balance movements. One is a record of play, the other is a record of cash.

The separation exists because the two logs are produced by different systems. The casino games lobby and the game servers generate play data. The cashier, payment processor and wallet generate transaction data. Casushi is licensed by the UKGC, and licence conditions under casino regulation require accurate records of both player activity and financial movements, so each is kept to its own standard and audited separately.

For a Casushi Casino UK player, the practical rule is simple. Ask “what did I stake and what did I win on that spin?” and you need game history. Ask “where did my £10 go, and when will it reach my bank?” and you need transaction history. A deposit of £10 to claim the welcome offer appears in the transaction log, not the game log. The £10 you then stake on slots to unlock the 40 free spins welcome offer appears in both, but described differently: as a stake in one, as a wallet debit in the other.

Which log answers which question

Use this as a quick reference before you open either screen.

  • Game history answers: which slot I played, the size of each stake, the win or loss on each round, the exact time of the spin, and the game round ID. It is the log for checking whether a bonus round paid correctly or whether a stake was taken twice.
  • Transaction history answers: when a deposit landed, which casino payment methods were used, the status of a pending casino withdrawal, the size of a bonus credit, and any deduction. It is the log for casino verification checks, withdrawal times and cashflow questions.
  • Neither log alone answers: why a balance does not match your own arithmetic. That needs both, cross-referenced, which is why the reconciliation step matters.

Two details catch people out. First, free spin winnings are paid as cash with no wagering at Casushi, so they surface in the transaction log as a credit rather than sitting inside a bonus balance. Second, bonus credits tied to a casino promo code such as WELCOME2026 are itemised in the transaction log at the moment of application, not when you first use them. If you are checking a no wagering free spins payout, look at transactions first, then confirm the individual spins in game history.

Keep the distinction fixed in your head: game history is evidence of play, transaction history is evidence of money. Disputes are won by producing both.

Step 1: Locating Game History in Your Casushi Casino Account

The game history screen is the place to start whenever you need to prove what happened on a specific spin. It sits behind your account menu, not on the main casino games lobby, so you will not stumble across it while browsing slots. Log in to your Casushi Casino account, open the profile or account area from the top navigation, and look for the history or my account section. From there, select game history. On mobile, the same link lives inside the hamburger menu, and the Casushi casino app mirrors the desktop layout closely enough that the path is identical once you are signed in.

The screen lists your play in reverse chronological order by default. Each row covers one round rather than one session, which matters when you are reconciling a long slots run. Expect the following fields on every entry:

  • Game name: the exact title, such as Big Bass Splash, not a generic category label.
  • Stake: the amount debited for that round, shown in pounds and pence.
  • Win: the amount returned, with zero recorded where the round lost.
  • Timestamp: date and time down to the minute, usually in the server timezone rather than your local one.
  • Round or reference ID: a unique string for the round, which is the field you will quote in any dispute.

Filters sit above the list. You can narrow by date range or by game, which is quicker than scrolling if you are chasing a single round from a fortnight ago. Set the range first, then the game, then read the rows. Note that the log records settled rounds only. A spin in progress or a bonus feature still running may not appear until it completes, so refresh before assuming an entry is missing.

Two practical points save time later. First, check the timezone setting on the page and convert your own timestamps before comparing anything. A spin you remember placing at 21:05 your time can show as 20:05 in the log if the server runs on UTC. Second, the game history shows outcomes, not wallet movements. It tells you a £1 spin on slots returned £4.20, but it does not tell you what your balance was before or after, nor whether bonus funds rather than cash paid for the round. That is the transaction history’s job, and section three covers it.

If the list looks empty despite recent play, confirm you are signed into the correct account and that your filters are not set to a narrow window. Records tied to a closed account or an old registration will not appear here, and the casino support team is the route for those.

Step 2: Reading Transaction History for Deposits, Withdrawals and Bonus Credits

The transaction history is the money log. It records every movement into and out of your Casushi wallet: deposits, withdrawals, bonus credits, wager contributions where relevant, and adjustments. It does not list individual spins. If you want to know why your balance moved by £37.40 overnight, this is the screen that answers it.

What Each Transaction Row Tells You

Open your account menu and select the transaction or payments history option. Rows are ordered newest first and typically show five fields: date and time to the minute, transaction type, amount, status, and a reference ID. Status matters more than most players realise. A deposit can sit as pending while your bank authorises it, and a withdrawal usually moves from pending to processing to paid. A withdrawal marked pending has not failed; it is queued, and the clock on processing time starts from approval, not from your request.

Payment methods appear alongside each entry, which helps when you are reconciling against a bank statement. Card deposits, e-wallet transfers and open banking payments all post differently on your side, sometimes under a merchant descriptor rather than the Casushi name. Match on amount and date first, then confirm with the reference ID.

Bonus credits are where the log gets interesting. The 40 free spins welcome offer does not appear as a single lump entry. The spins themselves are a promotional allocation, and the winnings they generate land as a credit line once the spins are played. Because free spin winnings are paid as cash with no wagering, that credit should show as withdrawable rather than locked. If your welcome offer carries wagering, the bonus amount and any subsequent bonus-to-cash conversions will each get their own row, and the balance breakdown in your wallet will show bonus funds separately from cash.

No wagering free spins behave the same way on the credit side: winnings arrive as cash, so you will see one credit entry rather than a bonus balance sitting apart. That distinction is worth checking whenever you claim a casino promo code, since the promo code WELCOME2026 attaches the standard welcome package, not a separate product.

Two practical habits pay off here. First, note the timestamp of any bonus credit you expect; if it has not appeared within a few minutes of qualifying, check whether the qualifying deposit itself has cleared. https://casushi-online.uk/ offers additional context worth reviewing. Second, keep an eye on the total: your transaction history should sum to your current balance when you add deposits and credits and subtract withdrawals and stakes. If the arithmetic drifts, you have found the discrepancy worth raising with casino support before you start a casino withdrawal request.

Step 3: Matching Game History Against Transaction History

Reconciling the two logs comes down to one habit: work from a single spin outward. Pick a specific bet in your game history, note its timestamp and stake, then find the matching wallet movement in your transaction history for the same minute. If the numbers line up, the balance is sound. If they do not, you have found either a display lag or a genuine discrepancy worth raising with casino support.

Cross-referencing one spin, step by step

  1. Open game history and filter to the game you want to check, for example Big Bass Splash, then pick the spin with the clearest timestamp.
  2. Write down four values: game name, stake, win amount and the exact time to the minute.
  3. Switch to transaction history and scroll to the same time window. Slot stakes usually appear as a single net wallet movement rather than one line per spin, so expect the figure to be an aggregate.
  4. Add up every spin you placed in that session and compare the total to the wallet movement. A £10 staked across ten £1 spins should show as £10, not ten separate £1 entries.
  5. Check the win side the same way. Wins are credited back to the wallet, so a session total of £14.20 in returns should appear as £14.20 in the transaction log.
  6. Repeat for the next session boundary. Working session by session is faster than trying to reconcile a whole week at once.

Free spin winnings sit outside this pattern. Because the 40 free spins welcome offer pays winnings as cash with no wagering, the credit lands in transaction history as a plain cash amount with no bonus tag attached. You will see the spin outcomes in game history and a single matching credit in the wallet log. If you are checking a no wagering free spins award, do not go looking for a wagering counter on the transaction line. There is not one.

Duplicates are the other thing to watch. A refresh during a slow connection can make an entry look repeated on screen, so confirm by timestamp and reference ID before assuming the wallet was charged twice. Genuine duplicates show the same amount, same second and same reference. If two entries share all three, screenshot both and contact casino support with the session details. Deposit £10, stake £10 on slots and you have a small, tidy record set to practise on before you need to reconcile anything larger.

One practical tip: keep the game history window open in a second browser tab or on the casino app while you read transaction history. Switching back and forth without losing your place saves a lot of scrolling through the casino games lobby, and it makes mismatches far easier to spot.

Step 4: Exporting or Screenshotting Records for a Dispute

Disputes rarely come down to whether a spin happened. They come down to what the record shows. Casushi’s game history and transaction history are two different evidence sets, and support staff will ask for both when a balance looks wrong. Pull them in the same session so the timestamps line up.

Start with game history. Open the game log, set the date filter to cover at least 24 hours before and after the disputed event, and capture the full screen rather than a cropped window. Each row needs the game name, the stake, the win and the exact timestamp. If the log shows a round or game reference ID, include it. That ID is what lets support match your spin to the server-side record.

Then do the same for transaction history. Filter the same date range and capture every entry: deposits, withdrawals, bonus credits and any balance adjustments. For each line, the useful fields are the transaction reference, the amount, the payment method, the status (pending, completed, reversed) and the timestamp. If a promo code was used, note it. A deposit made under the Casushi promo code WELCOME2026 should appear with that reference, and that reference is what ties the £10 deposit to the 40 free spins award.

What to capture, in short:

  • Full-screen screenshots with the browser or app address bar and the system clock visible
  • Exact timestamps in the casino’s displayed time zone, not your local one
  • Transaction reference IDs and game round IDs where shown
  • Game name, stake and win for every disputed spin
  • Any bonus credit entries, including free spin winnings paid as cash

If an export button exists on the transaction screen, use it as well as taking screenshots. Exports usually produce a date-stamped file that support can read directly, while screenshots prove what you actually saw. Keep both.

Submit the two logs together. The game history proves the play occurred: the stake, the game and the outcome. The transaction history proves the money moved: the deposit landed, the bonus was credited, the withdrawal was requested. A complaint built on only one log invites the reply that the other record tells a different story. A complaint with both closes that gap before it opens.

One practical note: take the screenshots before you contact support. Account views can change once a query is logged, and a pending withdrawal status in particular may update while you wait. The record you capture at the moment of the dispute is the one that matches what you reported.

Common Pitfalls When Reading Casushi Casino Bonus Records

Most confusion around the Casushi casino bonus comes from reading one log and expecting it to describe the other. Bonus credit is a wallet event, so it lands in transaction history. The spins it funds are play events, so they land in game history. Once you know which side of the ledger a given line belongs to, the odd-looking entries stop being odd.

Where bonus entries hide, and how no wagering free spins differ

A bonus credit such as the 40 free spins welcome offer appears in transaction history as a dated credit, often with a bonus ID and an expiry note. It will not appear in game history at all, because no spin has been played yet. If you search the game log for “bonus” and find nothing, nothing is wrong. The credit is sitting in your wallet, waiting for you to open Big Bass Splash and use it.

Wagering is the next trap. The Casushi welcome offer requires a £10 deposit and £10 staked on slots before the spins unlock, and that £10 staking requirement is met by real-money spins. Those spins show in game history as ordinary stakes. They do not show as “wagering progress” anywhere in either log, so players who expect a progress bar inside the records come away frustrated. Track it yourself: count the qualifying stakes from the game log, then check the transaction log for the spin credit arriving afterwards.

No wagering free spins behave differently again. Because free spin winnings are paid as cash with no wagering, you will see the win land as a plain cash credit in transaction history, with no bonus tag and no wagering column. That is the correct signature, not a missing bonus. The same applies to wins from the £10 stake requirement: they are cash, they are withdrawable, and they are not tied to any bonus balance.

  • Bonus credit in transaction history but not game history: normal, the credit precedes play.
  • Free spin wins shown as cash with no wagering tag: correct for no wagering free spins.
  • Stakes counted twice toward wagering: check timestamps, a single spin can only count once.
  • Expired bonus still showing as a credit: look for a matching debit or reversal on the expiry date.
  • Promo code WELCOME2026 entered but no credit: confirm the deposit cleared before assuming the code failed.

Two more habits save time. First, filter by date range rather than scrolling, since bonus credits and their expiry reversals can sit weeks apart. Second, note that entries tied to Drops & Wins 2026 or the Daily Catch game may post as promotional credits rather than deposits, so read the description column before assuming a payment method failed. If a bonus credit genuinely never appears after a qualifying deposit, contact casino support with both the deposit reference from transaction history and the qualifying spin timestamps from game history. The two together give support everything needed to trace the credit without a back-and-forth.

Before you close the tab, do one useful thing: open a note or spreadsheet and save three reference numbers from your last session. Grab the transaction ID from your most recent deposit, the game round ID from a spin in the game history, and the date and time shown on both. If you ever need to raise a query with casino support, those three details do more than any paragraph of description. Support teams work from references, not recollections, and a screenshot of each log side by side cuts the back and forth to a single exchange.

Make it a habit at the points where records matter most. After you claim the casushi casino bonus, screenshot the bonus credit line in your transaction history so the credit date and amount are fixed. After you deposit £10 and stake £10 on slots to unlock the 40 free spins on Big Bass Splash, save the game history for those spins alongside the bonus entry, because that pairing proves both the qualifying play and the credit. When you request a casino withdrawal, note the reference number the moment it appears and check the transaction log again after the stated processing window; if the status has not moved, you have the date, the amount and the reference ready for support. The same applies if casino verification delays a payout: your logs show the funds arrived and the play happened, which keeps the conversation on the withdrawal itself rather than on your account history.

Two last pointers. Keep the records somewhere you will find them again, not buried in a camera roll, and check the casushi casino cashier after any casino promo code entry to confirm the credit landed in the transaction log rather than assuming it did. Reading the two logs together, spin by spin and line by line, is the whole skill. Once you have done it twice, reconciling a balance takes under a minute, and that minute is what separates a quick fix from a long dispute.